Advice Disclaimer
Free advice and boiler troubleshooter
The information, guidance and troubleshooting advice on this website is for general information only. It is there to help you understand common heating, plumbing and gas-related issues — and when to stop and call an engineer.
We take reasonable care to keep it accurate and useful. We cannot guarantee it will fit your particular appliance, heating system or circumstances.
If you follow any advice or troubleshooting steps on this site, you do so at your own risk. Only carry out checks or actions you are competent and authorised to perform.
Do not carry out gas work, alter gas appliances, remove gas components, or do anything that could affect the safety of a gas installation unless you are appropriately qualified and legally permitted to do so. If you are unsure, stop and contact a suitably qualified professional.
The Troubleshooter is not a professional inspection, diagnosis, repair, installation or safety assessment. It is not a substitute for a visit from a qualified engineer.
North West Gas Compliance Ltd accepts no responsibility for loss or damage arising from reliance on the Free Advice or Troubleshooter sections, except where liability cannot lawfully be excluded or limited.
Nothing in this disclaimer is intended to exclude or restrict any legal rights or liability that cannot legally be excluded or restricted under applicable UK law.
If you have any doubt about the safety or operation of your heating or gas system, do not take risks. Stop using the appliance where appropriate and contact a Gas Safe registered engineer.